Contact us

Council offices and contact details

If you would like to send feedback including compliments, comments and complaints to the council please visit our comments, compliments and complaints.

If you need to make a Freedom of Information (FOI) request, Subject Access request (SAR), or Environmental Information Request (EIR) please visit our Freedom of Information page.

For all other enquiries please use the general enquiries form

The council’s office is based in Gainsborough. 

West Lindsey District Council
Marshall’s Yard
DN21 2NA

Get directions to the office by using the map of Gainsborough on this page.

Public service hub opening hours

Face to face

9am to 5pm, Monday to Friday

Our reception is available 9am to 5pm, the quickest way to contact us is to use our website, or ring us on 01427 676676. If you wish to visit our reception area and you are not vulnerable or your enquiry is not urgent you may be advised you need an appointment and will be asked to return later in the day or on a different date. In order to avoid you making an unnecessary trip we suggest you ring us on 01427 676676 before visiting our offices and we will do our best to accommodate your requirements.

Telephone service

Please note that calls may be recorded for training and monitoring purposes.

9am to 5pm, Monday to Friday

Telephone number: 01427 676676

Bank holidays

Our offices are closed for all bank holidays in England and Wales

Emergency out of hours contact

You should only telephone the emergency out of hours telephone number in the event of the following:

  • To report and protect yourself from a dangerous structure
  • Find yourself homeless and have nowhere to stay
  • Need to report a vulnerable child or adult
  • To report a stray dog

If you are attacked or chased by an aggressive dog please contact the Police on 101 or 999.

To report flooding please telephone 01522 782082.

To report an anti social behaviour issue please contact the police on 101. If you feel that your life is in danger phone 999.

For all other non-emergency situations please complete the appropriate self-service online form or use our general enquiries form.

Our emergency out of hours telephone number is 01427 613960.

Out of hours Social Services support

Lincolnshire County Council Social Services Emergency Duty Team can be contacted on 01522 782333.

Map of Gainsborough

iFrame | Guildhall map

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