Coronavirus: Support for Individuals

Information and contact details to request help for yourself or a family member.

Last updated: 26 January 2021, 12:30

Clinically Extremely Vulnerable Support

People who have certain medical conditions are extremely vulnerable to coronavirus. The NHS is contacting people identified as clinically extremely vulnerable on a regular basis.

A clinically extremely vulnerable person or their family/carer can request support online. Support includes getting essential supplies like food. You will be asked for the persons NHS number which can be found on any letter the NHS has sent them.

To request support for an extremely vulnerable person visit:

Request Community Help

People who are self-isolating at home and need support can request community help. Community groups, charities and parish councils are actively delivering support to people in communities across the district with shopping, getting prescriptions, dog-walking and befriending.

To request community help visit:
Or call: 01522 782189

General Support

Connect to Support Lincolnshire is an online information and advice library, and community directory for adults in Lincolnshire. The website is free to access, and you can find out about groups, activities and services in the community. It has a dedicated Coronavirus information and support section and can be found at 

A live web chat service is also provided via the website. If you are unable to access the internet or need further help, telephone support is provided by Lincs2Advice on 0300 303 8789. These services are available from Monday to Friday from 2pm-7pm. 

Test and Trace Support Payment

Recognising that self-isolation is one of the most powerful tools for controlling the transmission of Covid-19, a new Test and Trace Support payment of £500 will ensure that those on low incomes are able to self-isolate with financial assistance.

Just under 4 million people who are in receipt of benefits in England will be eligible for this payment, which will be available to those who are required to self-isolate from 28 September.

For more details visit our Coronavirus: Test and Trace Support Payment page.