Box Office FAQs

Tickets can be purchased in person from the Guildhall in Marshall’s Yard from 9am to 5pm Monday to Friday, and from Trinity Arts Centre on Saturdays, 9.30am to 1pm.

Telephone bookings can be made on 01427 676655 Monday to Friday, 9am to 5pm, and Saturday, 9.30am to 1pm.

The Trinity Arts Centre Box office also opens one hour before each performance.

Payments will show as being made to 'WLDC Gainsborough'.

Book online

You can save time by buying your Trinity Arts Centre tickets online. The service is available 24 hours a day, seven days a week.

Please note that your payment will take place within a secure payment system incorporating SecureSocket Layer (SSL) technology. This can be identified by a padlock icon on your screen. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. A booking fee of £1.50 is charged for this service.

Ticket Collection

You can collect tickets from the Box Office during our opening hours, which are:

  • Monday - Friday 9am – 5pm (West Lindsey District Council, Marshalls Yard)

  • Saturday 9.30am – 1pm (Trinity Arts Centre)

  • And one hour before the start of an event (Trinity Arts Centre)

Book by phone

You can order tickets by calling the Box Office on 01427 676655 during our opening hours, which are:

  • Monday - Friday 9am – 5pm
  • Saturday 9.30am – 1pm
  • And one hour before the start of an event

Group Bookings

A discount of 10% is offered on group bookings of ten or more people for most events. If you are planning to come along to a show as part of a group please contact the Box Office to see if there are any discounts.

Ticket Types

Full Price: Adults
Concessions: Available where specified to children aged 3 - 15, pensioners and students with a valid NUS Card (You may be required to prove eligibility.)

Seats are allocated on a ‘best first’ basis, so you can be sure that your booking will be for the best seat(s) available at the time you book.

Seating plan

Trinity Arts Centre Seating Plan

Performances

Age guidance stated for live shows (where applicable) is provided by the visiting companies and Trinity Arts Centre is unable to accept responsibility for accuracy.

No smoking policy

Customers will not be permitted to smoke within the Trinity Arts Centre or the surrounding grounds.

Reservations

All tickets must be paid for at the time of booking.

Refunds

We do not offer refunds on any tickets unless the event is cancelled or postponed.

Data Protection

We are committed to maintaining the Data Protection principles of good handling practice. Personal details taken when processing your booking will only be used for marketing purposes or to notify you if there are any changes to your booking and will not be forwarded to any other organisation without your consent. Please contact the Box Office on 01427 676655 if you would like your details removed from our database.

To find out more about why we need your information, what we do with it and how to contact us if you have any concerns or questions please read our privacy notice at: www.west-lindsey.gov.uk/communities-privacy

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