Customer Strategy and Services Privacy Notice 25 October 2021 to 05 October 2022

This Privacy Notice was superseded on 05 October 2022

This version was valid from 24 October 2021 to 05 October 2022

Please see our full Privacy Notice

The reasons we use your data

  • To process 'Tell us once' notifications
  • To process complaints
  • To process customer feedback
  • To process visitors
  • To book customer appointments
  • To process your enquiries
  • To process out of hours enquires
  • To process safeguarding matters

Why we are allowed to use your data

Legal obligations under various UK laws including but not limited to:

  • Children Act 1989
  • Health and Safety at Work Act 1974
  • Health and Social Care (Community Health and Standards) Act 2003
  • Immigration Act 2016
  • Local Authority Social Services and National Health Service Complaints (England) Regulations 2009/309
  • Social Services Complaints Procedure (Wales) Regulations 2014/1794

Consent – Tell Us Once notifications

Who we can share your data with

  • Internal departments
  • Local Government Ombudsman
  • Other Local Authorities
  • Contractors
  • Police

When computers make any decisions about you

Not applicable

When your data gets sent to other countries

Not applicable


Please see our full Privacy Notice

This Privacy Notice was superseded on 05 October 2022

This version was valid from 24 October 2021 to 05 October 2022