Customer Strategy and Services Privacy Notice

Please see our full privacy notice

Updated: 16 May 2023

Reviewed: 16 May 2023

The reasons we use your data

  • to process "Tell us once" notifications
  • to process complaints
  • to process customer feedback
  • to process visitors
  • to book customer appointments
  • to process your enquiries
  • to process out of hours enquires
  • to process safeguarding matters
  • to record any low-level incidents
  • to action "Fix my Street Requests"

Why we are allowed to use your data

Legal obligations under various UK laws including but not limited to:

How do we collect your data

We collect the data we hold from yourselves when you provide it to us or access our services.

We collect the data you provide through “Fix my Street” in order to action the request.

We may also gain some information from the Public and Third Sector Services located within the Guildhall.

How long do we store your data

We store your information in line with our retention policy which can be found on our main website.

Who we can share your data with

  • internal departments
  • local government ombudsman
  • other local authorities
  • contractors
  • police
  • rescue kennels
  • government departments, including but not limited to: Department for Work and Pensions

When computers make any decisions about you

Not applicable

When your data gets sent to other countries

Not applicable

How to get independent advice

If you have any questions about how your personal information is handled, please contact our Data Protection Officer via email at or via the contact details at the end of the privacy notice.

For independent advice about data protection, privacy, data sharing issues or if you are dissatisfied with how your personal information has been used you have a right to complain and can contact the Information Commissioner at:

Information Commissioner’s Officer

Wycliffe House

Water Lane




Phone: 0303 123 1113 (local rate) or 01625 545745 (national rate)



Contact details

West Lindsey District Council


Marshall’s Yard



DN21 2NA

Phone: 01427 676676


Please see our full Privacy Notice

Previous versions