Please see our full privacy notice
Updated: 16 May 2023
Reviewed: 16 May 2023
The reasons we use your data
- to process "Tell us once" notifications
- to process complaints
- to process customer feedback
- to process visitors
- to book customer appointments
- to process your enquiries
- to process out of hours enquires
- to process safeguarding matters
- to record any low-level incidents
- to action "Fix my Street Requests"
Why we are allowed to use your data
Legal obligations under various UK laws including but not limited to:
- Children Act 1989
- Health and Safety at Work Act 1974
- Health and Social Care (Community Health and Standards) Act 2003
- Immigration Act 2016
- Local Authority Social Services and National Health Service Complaints (England) Regulations 2009/309
- Social Services Complaints Procedure (Wales) Regulations 2014/1794
- consent – tell us once notifications
- legitimate interest – low level incidents
- public task – for "Fix my Street Requests"
How do we collect your data
We collect the data we hold from yourselves when you provide it to us or access our services.
We collect the data you provide through “Fix my Street” in order to action the request.
We may also gain some information from the Public and Third Sector Services located within the Guildhall.
How long do we store your data
We store your information in line with our retention policy which can be found on our main website.
Who we can share your data with
- internal departments
- local government ombudsman
- other local authorities
- contractors
- police
- rescue kennels
- government departments, including but not limited to: Department for Work and Pensions
When computers make any decisions about you
Not applicable
When your data gets sent to other countries
Not applicable
How to get independent advice
If you have any questions about how your personal information is handled, please contact our Data Protection Officer via email at dpo@west-lindsey.gov.uk or via the contact details at the end of the privacy notice.
For independent advice about data protection, privacy, data sharing issues or if you are dissatisfied with how your personal information has been used you have a right to complain and can contact the Information Commissioner at:
Information Commissioner’s Officer
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113 (local rate) or 01625 545745 (national rate)
Visit: www.ico.org.uk
Email: casework@ico.org.uk
Contact details
West Lindsey District Council
Guildhall
Marshall’s Yard
Gainsborough
Lincolnshire
DN21 2NA
Phone: 01427 676676
Email: customer.services@west-lindsey.gov.uk
Please see our full Privacy Notice