Customer Strategy and Services Privacy Notice

Please see our full Privacy Notice

Updated: 25 October 2021
Reviewed: 25 October 2021

The reasons we use your data

  • To process 'Tell us once' notifications
  • To process complaints
  • To process customer feedback
  • To process visitors
  • To book customer appointments
  • To process your enquiries
  • To process out of hours enquires
  • To process safeguarding matters

Why we are allowed to use your data

Legal obligations under various UK laws including but not limited to:

  • Children Act 1989
  • Health and Safety at Work Act 1974
  • Health and Social Care (Community Health and Standards) Act 2003
  • Immigration Act 2016
  • Local Authority Social Services and National Health Service Complaints (England) Regulations 2009/309
  • Social Services Complaints Procedure (Wales) Regulations 2014/1794

Consent – Tell Us Once notifications

Who we can share your data with

  • Internal departments
  • Local Government Ombudsman
  • Other Local Authorities
  • Contractors
  • Police

When computers make any decisions about you

Not applicable

When your data gets sent to other countries

Not applicable

Please see our full Privacy Notice

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