Customer Strategy and Services Privacy Notice

Please see our full privacy notice

Updated: 16 May 2023
Reviewed: 16 May 2023

The reasons we use your data

to process "Tell us once" notifications
to process complaints
to process customer feedback
to process visitors
to book customer appointments
to process your enquiries
to process out of hours enquires
to process safeguarding matters
to record any low-level incidents
to action "Fix my Street Requests"

Why we are allowed to use your data

Legal obligations under various UK laws including but not limited to:

Children Act 1989
Health and Safety at Work Act 1974
Health and Social Care (Community Health and Standards) Act 2003
Immigration Act 2016
Local Authority Social Services and National Health Service Complaints (England) Regulations 2009/309
Social Services Complaints Procedure (Wales) Regulations 2014/1794
consent – tell us once notifications
legitimate interest – low level incidents
public task – for "Fix my Street Requests"

How do we collect your data

We collect the data we hold from yourselves when you provide it to us or access our services.

We collect the data you provide through “Fix my Street” in order to action the request.

We may also gain some information from the Public and Third Sector Services located within the Guildhall.

How long do we store your data

We store your information in line with our retention policy which can be found on our main website.

Who we can share your data with

internal departments
local government ombudsman
other local authorities
contractors
police
rescue kennels
government departments, including but not limited to: Department for Work and Pensions

When computers make any decisions about you

Not applicable

When your data gets sent to other countries

Not applicable

How to get independent advice

If you have any questions about how your personal information is handled, please contact our Data Protection Officer via email at dpo@west-lindsey.gov.uk or via the contact details at the end of the privacy notice.

For independent advice about data protection, privacy, data sharing issues or if you are dissatisfied with how your personal information has been used you have a right to complain and can contact the Information Commissioner at:

Information Commissioner’s Officer
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545745 (national rate)
Visit: www.ico.org.uk
Email: casework@ico.org.uk