Building Control customer service standards

General Principles

We will:

  • provide a bespoke fee for our application and work with you to ensure we invoice at appropriate points for your project(s)
  • collect feedback from the applicant at the end of the project so we can make improvement to our services
  • provide direct access to our services via a direct line 01427 676672
  • provide same day site inspections if booked prior to 9:30am
  • offer LABC partnerships scheme (PAS) for a consistent approach to your plan checks
  • complete your building regulations application form on your behalf over the phone, taking payment, ensuring a speedy and easy service at all times
  • ensure your plans are checked or approved within 5 weeks or 2 months
  • adhere to the National Building Controls Standards. Full details can be found at gov.uk's Building control performance standards page

In addition, the Building Control Team work closely within the council’s adopted 7-Point Customer Service Standards framework.

  • Standard 1: Listen, understand and respond to our customers’ needs
  • Standard 2: Work with partners to support our customers
  • Standard 3: Help customers to help themselves
  • Standard 4: Provide services to our customers which they can rely on and trust
  • Standard 5: Seek and use feedback opportunities to learn, grow and develop
  • Standard 6: Communicate clearly and simply
  • Standard 7: Treat customers fairly and respectfully