In addition, the Planning Team work closely within the council’s adopted 7-Point Customer Service Standards framework. We are proud of the service offered but are always seeking to improve this for our customers wherever possible. Click on each of the 7 standards below to see examples of how we have changed the service already, and details of further improvements we are working on right now.
Standard 1: Listen, understand and respond to our customer needs
Standard 2: Work with partners to support our customers
Standard 3: Help customers to help themselves
Standard 4: Provide services to our customers which they can rely on and trust
Standard 5: Seek and use feedback opportunities to learn, develop and grow
Standard 6: Communicate clearly and simply
Standard 7: Treat customers fairly and respectfully
West Lindsey District Council Guildhall, Marshall's Yard Gainsborough DN21 2NA Email: email@example.com
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