Building Control Customer Services Standards

General Principles

We will:

• Provide a bespoke fee for our application and work with you to ensure we invoice at appropriate points for your project(s)
• Collect feedback from the applicant at the end of the project so we can make improvement to our services
• Provide regular CPD sessions for our professional clients
  
• Provide direct access to our services via a direct line 01427 676672
• Provide same day site inspections if booked prior to 10am
• Offer LABC partnerships scheme (PAS) for a consistent approach to your plan checks
• Complete your building regulations application form on your behalf over the phone, taking payment, ensuring a speedy and easy service at all times
• Ensure your plans are checked or approved within 5 weeks or 2 months
• Adhere to the National Building Controls Standards. Full details can be found at www.GOV.UK/government/publications/building-control-performance-standards

In addition, the Building Control Team work closely within the council’s adopted 7-Point Customer Service Standards framework.

• Standard 1: Listen, understand and respond to our customers’ needs
• Standard 2: Work with partners to support our customers
• Standard 3: Help customers to help themselves
• Standard 4: Provide services to our customers which they can rely on and trust
• Standard 5: Seek and use feedback opportunities to learn, grow and develop
• Standard 6: Communicate clearly and simply
• Standard 7: Treat customers fairly and respectfully