Building Control Customer Services Standards
General Principles
We will:
- Provide a bespoke fee for our application and work with you to ensure we invoice at appropriate points for your project(s)
- Collect feedback from the applicant at the end of the project so we can make improvement to our services
- Provide regular CPD sessions for our professional clients
- Provide direct access to our services via a direct line 01427 676672
- Provide same day site inspections if booked prior to 10am
- Offer LABC partnerships scheme (PAS) for a consistent approach to your plan checks
- Complete your building regulations application form on your behalf over the phone, taking payment, ensuring a speedy and easy service at all times
- Ensure your plans are checked or approved within 5 weeks or 2 months
- Adhere to the National Building Controls Standards. Full details can be found at www.GOV.UK/government/publications/building-control-performance-standards
In addition, the Building Control Team work closely within the council’s adopted 7-Point Customer Service Standards framework.
- Standard 1: Listen, understand and respond to our customers’ needs
- Standard 2: Work with partners to support our customers
- Standard 3: Help customers to help themselves
- Standard 4: Provide services to our customers which they can rely on and trust
- Standard 5: Seek and use feedback opportunities to learn, grow and develop
- Standard 6: Communicate clearly and simply
- Standard 7: Treat customers fairly and respectfully
