Building Control Customer Services Standards

General Principles

We will:

  • Provide a bespoke fee for our application and work with you to ensure we invoice at appropriate points for your project(s)
  • Collect feedback from the applicant at the end of the project so we can make improvement to our services
  • Provide direct access to our services via a direct line 01427 676672
  • Provide same day site inspections if booked prior to 10am
  • Offer LABC partnerships scheme (PAS) for a consistent approach to your plan checks
  • Complete your building regulations application form on your behalf over the phone, taking payment, ensuring a speedy and easy service at all times
  • Ensure your plans are checked or approved within 5 weeks or 2 months
  • Adhere to the National Building Controls Standards. Full details can be found at www.GOV.UK/government/publications/building-control-performance-standards
In addition, the Building Control Team work closely within the council’s adopted 7-Point Customer Service Standards framework.
  • Standard 1: Listen, understand and respond to our customers’ needs
  • Standard 2: Work with partners to support our customers
  • Standard 3: Help customers to help themselves
  • Standard 4: Provide services to our customers which they can rely on and trust
  • Standard 5: Seek and use feedback opportunities to learn, grow and develop
  • Standard 6: Communicate clearly and simply
  • Standard 7: Treat customers fairly and respectfully