The use of enforcement agents

The use of enforcement agents

From 6 April 2014 the regulations regarding bailiffs will change.  Bailiffs will now be known as Enforcement Agents and the fees they can charge will be due in 3 very distinct stages.

If your outstanding account has been passed to an enforcement agent you will be visited at your home because:

  • a Liability Order has been granted against you AND:
  • you have either not paid the debt in full or are not adhering to an agreed repayment plan made with the Council Tax team

Once a debt is passed to the enforcement agent for collection the council CANNOT enter into any further arrangement for payment of that debt.

Instead, the enforcement agent will administer the case and will collect payment or take and sell your goods to pay the Council Tax and their costs.  The enforcement agent will contact you directly and charge extra costs which are laid down by law.

Once an account has been passed to the enforcement agent a Compliance Fee of £75 will become due immediately.  If payment in full, plus the £75 fees have not been paid within 21 days a further Enforcement Fee of £235 will also become due.  Finally, if a Controlled Goods Agreement is signed and goods have to be removed a further £110 will become due plus any other expenses associated with the sale ie: auctioneer fees, storage fees etc.

Failure to pay Council Tax could result in additional Enforcement Agent fees totalling £420.

If the enforcement agent cannot collect the debt the case is returned to the council for further enforcement action.

To avoid your account being released to the enforcement agent and additional costs being added to your account contact the Council Tax Section immediately to make an arrangement to pay.

We currently use two enforcement agencies to collect the council tax and these are Rossendales and Bristow and Sutor.

To contact Rossendales:

Rossendales
Wavell House
Holcombe Road
Helmshore
Rossendale
Lancashire
BB4 4NB

Telephone number for payments and enquiries: 0844 701 3980
24 hours automatic telephone payment line: 0844 701 3982

To contact Bristow and Sutor: 

Bristow and Sutor
Bartleet Road
Washford
Redditch
Worcestershire
B98 0FL

Telephone number for payments and enquiries: 0871 677 0070 

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