We recognise that residents may struggle to pay their Council Tax bill during the current Coronavirus pandemic.
The government has announced a council tax hardship fund to help working age council tax support claimants. A payment of either £150 towards the council tax due for 2020/21 or less if it will clear the 2020/21 account balance has been awarded in respect of eligible accounts. Everyone eligible will shortly receive a new council tax bill. More information about this award can be viewed on the Hardship Fund/FAQs page.
In the meantime, if you are having difficulties making your Council Tax payments you should contact the Revenues team and we may be able to change or extend your payment plan or provide a temporary payment deferral during this time.
You may also be entitled to claim a discount or exemption and see our Money off Council Tax pages for more details.
Council tax support may also be available if your income has reduced and you can find more details on our Help to pay council tax pages.
Due to the high service demands experienced by our Revenues team please contact us for advice by email in the first instance at firstname.lastname@example.org alternatively call 01427 676566. Please note email addresses will be required from all customers to enable us to respond to correspondence and to issue forms electronically.