Ask for an explanation

If you are not sure how we have calculated your Housing Benefit or Council Tax Support you can ask us for an explanation – we can tell you what information we have used in your calculation how we have made our decision.

You can make an enquiry by emailing or you can write to us quoting your Claim Reference number to: The Benefits Department, West Lindsey District Council, Guildhall, Marshall’s Yard, Gainsborough DN21 2NA

When we explain our decision we can provide what is officially termed a ‘Statement of Reasons’ if you wish. A written statement of reasons will explain in detail how we have reached our decision.