Coronavirus – Understanding Universal Credit Arrangements

Details will be taken on trust from customers for the foreseeable period with no Fail to Attend actions or Sanctions being actioned. The crucial advice is that all UC claimants should make enquires via their journals, which is an area that is being substantially resourced and prioritised with colleagues being redeployed from all other areas of the service to support this work. This will allow the service centres to focus on processing and making payments to customers rather than answering phone queries.

Please visit the Universal Credit coronavirus webpage for further advice and support.

Please also be advised that Citizens Advice national Help to Claim UC helpline remains available to advise, guide and support new claimant.



West Lindsey District Council
Guildhall, Marshall’s Yard
DN21 2NA


  • Help to pay rentInformation about claiming Housing Benefit which is a benefit to help pay rent.
  • Help to pay Council TaxCouncil Tax Support is to help pay Council Tax. You do not have to be on another benefit to qualify for Council Tax Support, you can just be on a low income.
  • Benefit enquiriesWe aim on our website to create easy to understand information that answers your enquiries.
  • Change in circumstancesIt is the responsibility of the claimant to tell us of any change in circumstance that could effect their benefit.
  • Benefit FraudYou can find out about fraud and report it online here.
  • Benefit calculatorOnline benefit calculator for instant online Housing Benefit and/or Council Tax Support estimate.
  • Local Housing Allowance (LHA)Local Housing Allowance is the way we work out Housing Benefit for tenants who rent their homes from a private landlord.
  • Universal Credit claimantsUniversal Credit claimants can find out more information on Universal Credit; what it is and what it means for you.
  • State Pension InformationInformation about State Pension calculations, Pension Credit, eligibility, and more.