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Details will be taken on trust from customers for the foreseeable period with no Fail to Attend actions or Sanctions being actioned. The crucial advice is that all UC claimants should make enquires via their journals, which is an area that is being substantially resourced and prioritised with colleagues being redeployed from all other areas of the service to support this work. This will allow the service centres to focus on processing and making payments to customers rather than answering phone queries.
Please visit the Universal Credit coronavirus webpage for further advice and support.
West Lindsey District Council Guildhall, Marshall’s Yard Gainsborough Lincolnshire DN21 2NA
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