Acknowledging the diversity of staff and customers and treating them with respect; ensuring there is no discrimination on the grounds of race, gender, ethnicity, sexual orientation, religion or belief, nationality, age, marital status or disability in our delivery services and employment practices.
We want to make sure that all our services are delivered fairly and therefore we collect information on our customers and staff so that we can analyse the use and experience of service delivery by diverse communities and take necessary and appropriate action to improve services for particular communities.
This data collected alone will not explain why a service is under or over used. However it will provide a starting point for asking questions and highlighting issues.
A leaflet is attached which explains about this monitoring process and analysis of this data will be available on this site.
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