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Opting in to the service

Opting in to the service

If we introduce a chargeable garden waste collection service, here's the proposal of how it will work.

Opting in

The proposed new opt-in collection service will begin in April 2018. Free collections would cease after this time and households that wish to carry on receiving collections would need to have paid for it by then.

Cost

The proposed cost of the new garden waste service is £35 per year based on the current service. Additional bins at the same property would incur an additional proposed annual cost of £30 per bin, as they do now.

Options

You’ll have the opportunity to influence the type of Garden Waste collection service we adopt by taking part in the consultation. There are options to increase the number of collections, or reduce them if residents want to pay less for fewer collections.

No discounts or concessions are planned, even if you don't put your bin out every fortnight. 

Signing up for April 2018

You will be able to sign up to the service and pay online by debit card in the new year. This will be the easiest and quickest way. Alternatively you will be able to pay over the phone, and we are investigating options to pay by cash or cheque Post Offices and PayPoint locations.

Once you've paid you'll be sent a garden waste sticker to place on your bin. This will show that you have paid for the year. We want your property name or number to be clearly marked on this sticker. Other councils who have already adopted this scheme suggest that stickers are best placed on the rear of the bin under the handle. This allows the collection crew to easily see them when the bin is put out with the handles pointed towards the road.

Signing up halfway through the year

It is proposed that you can sign up to receive the service at any point during the year. The current service runs from the start of April until the end of November each year. A charge would be made from 1 April. If you sign up part way through the year you will still pay the same annual subscription.

Signing up for future years

We plan that you will be charged from the start of the fortnightly collection season each year. You will receive an annual reminder to renew your subscription when we deliver collection calendars. You can opt out of the service at any time but you will not be entitled to a refund.

More than one bin

As now, all garden waste collected must fit within the green bin, with the bin lid closed. Properties can have more than one garden waste bin as long as there is suitable storage and collection point. There is no limit on the number of bins customers can have.

Sharing bins

You can share a bin with a neighbour if you wish. The bin will be charged to one resident and be collected from that property only.

If you don't already have a green bin

You can still sign up and pay for the service at any time. Once you've paid for the service we will arrange for the delivery of a garden waste bin. To help ensure cost recovery, it is proposed that the usual delivery charge will apply for all bins.

Lost, broken or stolen bins

As is the case now, we will replace or repair bins that have been damaged or lost. If the damage is deliberate or negligent then we may charge for a replacement bin. Stolen bins will be replaced in line with our existing policies.

Moving house

If you had paid for the service and have moved house within West Lindsey then the service will follow you - we will transfer your contract to your new property (but the bin must be left at the existing property).

If you are moving outside of West Lindsey or would like to cancel your contract you can do so, but you will not be entitled to a refund.

All bins should be left at the property when you move house. We will then make sure that the bin is available for the new occupier to continue with a garden waste subscription if they wish to do so.

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