Your Council - our commitment

Serving our customers is what we at West Lindsey are here to do.

All staff are guided by a framework of standards and behaviour that support good services to customers. We want our customers to have a positive experience. We want to meet their need or concern.

Our Service Values

  • Provide you with relevant information, leaflets and website information to explain the choice of services
  • Treat you courteously and respectfully, as we ourselves would wish to be treated
  • Take responsibility for dealing with your request and respond to your enquiry as quickly as possible
  • Explain in a clear and sensitive way how we aim to deal with your enquiry. If we are not able to do this we will help and advise you how to deal with your enquiry
  • Ensure our services are as accessible as possible and consider individual circumstances and special circumstances
  • Respect the confidential nature of the information that you have given to us