Services for people with a visual or hearing impairment

There are 13.9 million disabled people in the UK today, which is 20.9% of the population. (https://www.scope.org.uk/media/disability-facts-figures).

Producing information in a way that all our customers can read is fair, makes business sense and is the law. Because a customer has a disability does not mean that they are not capable of making decisions and leading independent lives.

We work hard to make sure we provide choice to our customers and that staff understand the importance of listening and meeting different customer needs.

On the link below are further details of the different initiatives we have available to make services more accessible to those hard of hearing or visually impaired.

Large print, braille and audio

For more information on any of the above or to arrange for yourself or a  customer to receive materials in a different format, please complete our request a document in an alternative format form, or contact:

Customer Services

West Lindsey District Council
Guildhall, Marshall’s Yard
Gainsborough
Lincolnshire
DN21 2NA

Tel: 01427 676676
Email: customer.services@west-lindsey.gov.uk