Wheelchair accessible vehicles (WAVs)

Section 167 of the Equality Act 2010 states that a licensing authority may maintain a list of wheelchair accessible taxi or private hire vehicles. In 2018 West Lindsey District Council’s Regulatory Committee agreed to publish a list of wheelchair accessible vehicles on our website in order for members of the public to have access to these details. The list can be found in the downloads section of this page.

The Equality Act places duties on the drivers of designated wheelchair accessible taxis and private hire vehicles to provide physical assistance to passengers in wheelchairs. These duties are:

  • to carry the passenger while in a wheelchair
  • not to make any additional charge for doing so 
  • if the passenger chooses to sit in a passenger seat, to carry the wheelchair 
  • to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and 
  • to give the passenger such mobility assistance as is reasonably required

It is illegal for drivers of ‘designated vehicles’ to discriminate against wheelchair users. Drivers of such vehicles face a fine of up to £1,000 if they refuse to transport wheelchair users or attempt to charge them extra.

Any drivers who suffer from a disability or a condition which would make it difficult for them to provide physical assistance can apply for an exemption from the duties to offer assistance.

Licensing registers are available to view using the link below.

Public Register

Wheelchair accessible vehicles for medical appointments

Gainsborough Community Wheels is a voluntary organisation who provide transport for medical appointments for those with difficulty accessing public transport. The driver gives their time for free and the journey fee covers the mileage. In 2021 they acquired a wheelchair adapted vehicle.

This scheme is not licensed by the licensing team as it an exempt activity. Bookings and prices are to be made direct with Gainsborough Community Wheels.


West Lindsey District Council
Guildhall, Marshall's Yard
DN21 2NA

Email:  licensing@west-lindsey.gov.uk