Beware of potential hoax callers offering energy advice claiming to be affiliated with the council

Photo of someone's hand knocking on a house door

West Lindsey District Council has been alerted to potential hoax callers contacting residents claiming to be working with the council. 

Residents have reported they have had companies cold calling to offer them energy advice and services, while claiming to be affiliated to the council.

Chair of the Prosperous Communities Committee, Cllr Lesley Rollings, said she wanted to reassure and advise residents to remain vigilant. She said: 

“It is worrying that there appears to be people cold calling residents, claiming to be affiliated with the council, when that is not the case.

“We want to advise residents that the only partner company the council collaborates with is YES Energy Solutions. It's important to note that neither the council or YES Energy Solutions, engage in cold calling. Most marketing efforts are conducted through official channels such as letters, leaflet dropping, social media promotion and our website. 

“Residents are urged to exercise caution and verify the legitimacy of any unsolicited calls. If you have any doubts or concerns, please contact the council directly for confirmation.”

Top tips on what to do if you receive a suspicious phone call or someone knocking on your door:

  • Stop! Do not give out any personal or bank details.
  • Hang up and call the company they claim to be from to check if it is a scam.
  • Report scam calls to Action Fraud and make your family aware too: Action Fraud website or call 0300 123 2040

Funding for energy efficiency improvements is available to homeowners in West Lindsey to help keep their home warm and reduce energy bills. We can also offer appointments to provide energy efficiency advice.

For more information about energy efficiency schemes and advice please visit the council’s energy efficiency webpages

For the latest news on West Lindsey District Council visit our council news pages

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