Please Note: This is a page from our Council News Archive and any information contained on this page will have been correct at the time of publication.

Christmas and New Year arrangements!

Snow at Guildhall in Gainsborough

West Lindsey District Council have released its opening and closing times across the district, for a number of services ahead of the festive season 2021.

If you need to contact the council over the festive period, the customer service centre will run a limited service on certain days. Similar arrangements are in place for those customers contacting Trinity Arts Centre and the Crematorium, see below for further details.

Lyn Marlow, Customer Strategy and Services Manager at West Lindsey District Council, said: “We have released our opening and closing times at this stage to prepare our residents to plan for the festive season. Many of our services will close for at least a short period – but residents can rest assured, we can still be accessed in emergencies throughout the Christmas season.

“I would also like to remind customers to call our out of hour’s number on 01427 613960 in the event of a crisis. For any other enquiries, we will get back to you as soon as we return.”

Ady Selby, Assistant Director of Operational and Commercial Services at West Lindsey District Council, said: “We know how important it is for bins to be collected over the holidays; as Christmas Day, Boxing Day and New Year’s Day all fall at the weekend this year, there will be no change to anyone’s collection days.”

“It is also with great pleasure to announce that our new Depot at Caenby Corner will be officially opening on Friday 26 November, meaning there will be appropriate facilities to allow high quality waste management and street cleansing services to continue to be delivered.”

If anyone would like to check their bin collection day they can do so by visiting the find your bin collection day webpage.

Please see below for more of our services opening hours.

Face to face and telephone services

Our face to face and telephone services will be closing at 3pm on Christmas Eve and will be closed from Saturday 25 to Tuesday 28 December. On New Year’s Eve, we will be closing at 3pm and will return Monday 3 January.

Our website and email services will be available through the Christmas break and will be actioned when we are back at work.

An emergency out of hour’s telephone service commences at the point we close the phone service and ceases at the point we reopen for business. This ensures that any customer will be able to access the services they need in the event of a crisis, the out of hours telephone number is 01427 613960.


The Crematorium will be closed Monday 27 and Tuesday 28 December and will reopen on Wednesday 29th through to 30th December, operating normal working hours. It will be closed on Monday 3 January and reopen on Tuesday 4 January.

Trinity Arts Centre

Trinity Arts Centre is open all over the Christmas and New Year period, apart from Christmas Day. 

Operational Services

For Street Cleansing, Friday 24 December is a normal working day. It will then recommence on Wednesday 29 through to 31 December with normal working hours.

It will then stop on Monday 3 January 2022 with normal service resuming on Tuesday 4 January 2022.

For bin collections, Friday 24 is a normal working day. Waste collections continue on the Bank Holidays of Monday 27 and Tuesday 28. Wednesday 29 to Friday 31 are normal working days.

Waste collections also take place on the Bank Holiday, Monday 3 January 2022 and continue as normal after that date.

Voluntary Center Services

Voluntary Centre Services will be closed from 24 December reopening on 4 January 2022.

Citizens Advice

Citizens advice will be available on Christmas Eve until 3pm and from 10am till 2pm from 29 to 31 December for any face to face enquiries and will be closed on 3 January 2022.

Job Centre Plus

Job Centre Plus will be open on Christmas Eve until 5pm dealing with telephone calls and emergency/vulnerable customers only. They are closed on from Monday 27 to Wednesday 29 December reopening on Thursday 30 December 2021 operating between the hours of 10am till 4pm and will be closed on Monday 3 January 2022.

An emergency number will be provided for customers who may be present on Wednesday 29 December.

Lincolnshire County Council

Lincolnshire County Council will be available on the telephones on the 24, 29, 30, 31 December and 3 January 2022 with emergency virtual face to face in exceptional circumstances.

For the latest news on West Lindsey District Council visit our council news pages

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