West Lindsey is a proudly ambitious local authority. That’s why we have committed, through our Corporate Plan, to being a well-managed, well-governed council that delivers high quality and customer focused services. These commitments will place us in the best possible position to deliver our strategic objectives for our people and our place.
Central to achieving the objectives under this theme is financial sustainability and conducting our operations in an environmentally sustainable manner. We are committed to enabling our staff and councillors to fulfil their roles to the highest standards, as well as working with external partners and key stakeholders to progress our objectives.
We have identified three strategic aims under this theme:
1. Finance and Governance: To remain financially sustainable and maintain our position as a well-governed and well-managed council.
Finance and Governance objectives and key outcomes
| Objectives |
Key outcomes |
| Services that deliver value for money to local taxpayers |
- A sustainable Medium-Term Financial Plan that is aligned to corporate objectives
- A value for money framework that is embedded across the organisation
- Improved financial performance and financial decision-making
|
| Delivery of a sound assurance framework |
- Completion of an internal and external review of governance and risk management
- Elected members are equipped with the appropriate skills to enable effective decision-making
- Local democracy operates in an effective and ethical manner
|
| Climate responsibility is on a par with fiscal responsibility when making key decisions |
- Staff and members are equipped with the knowledge and skills to deliver our commitment to becoming carbon net zero by 2050
- A ‘green thread’ of environment and sustainability considerations is embedded in key processes such as business planning and policy development
- A robust, targeted environment and sustainability action plan that delivers on our commitments to tackle climate change
|
2. Our Customers: To put our customers at the centre of everything we do.
Our Customers objectives and key outcomes
| Objectives |
Key outcomes |
| Deliver high quality, customer-centric services that offer an excellent customer experience |
- Maintain high levels of customer satisfaction across all services
- A ‘tell it once’ approach that provides an efficient, joined up service across the council and with our partners
- The right resources in place to support vulnerable customers and those with complex needs
|
| Modern, sustainable services that offer equality of access to all |
- Multi-channel access to services that meet the needs of all our customers
- Customers are supported to self-serve where possible
- Reduce the cost of demand through innovation and effective re-design of council services
|
| The ability to understand and meet current and future need and demand based on evidence and insight |
- A ‘whole systems’ approach to data and intelligence that enables strategic understanding of current and future need and demand
- Capacity and capability to generate data insights at the local level to aid understanding of current and future needs
- An evidence-led approach to decision making that is embedded in key processes such as business planning and policy development
|
3. Our Staff and Members: To be a progressive Council that gets things done.
Our Staff and Members objectives and key outcomes
| Objectives |
Key outcomes |
| High performing services that demonstrate a culture of continuous learning and improvement |
- A robust performance management framework that is aligned to the outcomes of the Corporate Plan
- High performing teams that consistently meet agreed targets
- Teams are supported to improve performance through continuous learning and improvement
|
| Maintain an effective, highly skilled workforce and ensure members are equipped to fulfil their role and duties |
- The ‘West Lindsey Way’ is developed and embedded through a high-quality corporate training and development offer that equips our staff with appropriate skills and knowledge in core areas of council business
- Talent is recognised, nurtured and developed through delivery of a Future Leaders’ Programme that enables workforce resilience and succession planning
- Members are equipped with appropriate IT solutions and can access a high-quality rolling programme of training and development
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