Digital ICT Vision

West Lindsey District Council has adopted a new Digital ICT Vision to set the focus, framework and plan, to deliver and respond to the service improvement that we need to address.

The key elements include:

• supporting services to deliver the aims and objectives of the Corporate Plan
• focusing on the impact and benefits for customers by adapting access to services in line with wider technological advances now and in the future
• seeking to take advantage of changes in technology so our services can keep pace to provide choice to customers
• aligned with the Business Planning process to set an annual Digital ICT Business Plan, which is appropriately resourced and approved as part of the Annual Executive Business Plan and Medium-Term Financial Plan
• making business cases for change easier to develop and approve
• recognising that digital is only part of the solution and must always enable and not hinder officers by exploring all options

There are six Guiding Principles that have been adopted that will help guide the organisation and support the actions required to progress. They are designed to encourage conversations to ensure that when technology decisions are made, the necessary pre-work has been completed, including the impact of such decisions on other parties. Sitting alongside is our blueprint for Council systems and technology, which includes the use of Microsoft Office corporate tools, the use of SugarCRM, and an increasing use of robotic process automation, AI and integrations.

We know that Digital technology is only ever a part of the solution. This is why the Digital ICT Vision is aligned to our transformation and the ongoing continuous improvement programmes, supporting us to deliver our Corporate Plan for Our People, Our Council and Our Place.

For more information on our approach, and how we will deliver, read our full Digital ICT Vision document