Coronavirus: Council Tax, Benefits & Housing

Latest News and advice regarding Council Tax, Benefits & Housing

Page Updated: 27 May 2020, 08:48

Council Tax Payments

We recognise that residents may struggle to pay their Council Tax bill during the current Coronavirus pandemic.

The government has announced a council tax hardship fund to help working age council tax support claimants. A payment of either £150 towards the council tax due for 2020/21 or less if it will clear the 2020/21 account balance has been awarded in respect of eligible accounts. Everyone eligible will shortly receive a new council tax bill. More information about this award can be viewed on the Hardship Fund/FAQs page.  

In the meantime, if you are having difficulties making your Council Tax payments you should contact the Revenues team and we may be able to change or extend your payment plan or or provide temporary deferred payments during this time.

You may also be entitled to claim a discount or exemption and see our Money off Council Tax pages for more details.

Council tax support may also be available if your income has reduced and you can find more details on our Help to pay council tax pages.

Due to the high service demands experienced by our Revenues team please contact us for advice by email in the first instance at alternatively call 01427 676566


Coronavirus – Understanding Universal Credit Arrangements

Details will be taken on trust from customers for the foreseeable period with no Fail to Attend actions or Sanctions being actioned. The crucial advice is that all UC claimants should make enquires via their journals, which is an area that is being substantially resourced and prioritised with colleagues being redeployed from all other areas of the service to support this work. This will allow the service centres to focus on processing and making payments to customers rather than answering phone queries.

Please visit the Universal Credit coronavirus webpage  in a new windowfor further advice and support.

Please also be advised that Citizens Advice national Help to Claim UC helpline - Opens in a new window remains available to advise, guide and support new claimant.

Housing and Home Choices

Home Choices

Due to these unprecedented circumstances West Lindsey District Council have taken the decision to suspend housing allocations on West Lindsey Homechoice. This is for a number of reasons:-

  • Some housing providers are unable to guarantee when properties will be ready to let,
  • properties may not be able to repaired due to shortages in building materials and
  • staff cannot maintain the social distancing guidelines. 

For those properties already advertised and nominated to; West Lindsey District Council are unable to provide any further details about moving in dates. For this you will need to contact the housing provider. This means we will not be advertising any properties until April 13th when the situation will be reviewed again. During this time, if we are made aware of any properties that are available these will be reserved for those cases in absolute urgent need. 

We are currently working very hard to ensure any existing housing register applications are processed in readiness for any future advertising. 

If you need to speak to one of the team please call 01427 676676.