Latest News and advice regarding Council Tax, Benefits & Housing
Page Updated: 2 December 2020, 10:00
Council Tax Payments
We recognise that residents may struggle to pay their Council Tax bill during the current Coronavirus pandemic.
The government has announced a council tax hardship fund to help working age council tax support claimants. A payment of either £150 towards the council tax due for 2020/21 or less if it will clear the 2020/21 account balance has been awarded in respect of eligible accounts. Everyone eligible will shortly receive a new council tax bill. More information about this award can be viewed on the Hardship Fund/FAQs page.
In the meantime, if you are having difficulties making your Council Tax payments you should contact the Revenues team and we may be able to change or extend your payment plan or or provide temporary deferred payments during this time.
You may also be entitled to claim a discount or exemption and see our Money off Council Tax pages for more details.
Council tax support may also be available if your income has reduced and you can find more details on our Help to pay council tax pages.
Due to the high service demands experienced by our Revenues team please contact us for advice by email in the first instance at firstname.lastname@example.org alternatively call 01427 676566
Coronavirus – Understanding Universal Credit Arrangements
Details will be taken on trust from customers for the foreseeable period with no Fail to Attend actions or Sanctions being actioned. The crucial advice is that all UC claimants should make enquires via their journals, which is an area that is being substantially resourced and prioritised with colleagues being redeployed from all other areas of the service to support this work. This will allow the service centres to focus on processing and making payments to customers rather than answering phone queries.
Please visit the Universal Credit coronavirus webpage for further advice and support.
Please also be advised that Citizens Advice national Help to Claim UC helpline remains available to advise, guide and support new claimant.
Housing and Home Choices
This service is running as normal, for details of this service please see our Finding or staying in your home pages
If you need to contact the team please email email@example.com or call 01427 676676.