Coronavirus: Council Tax, Benefits & Housing

Latest News and advice regarding Council Tax, Benefits & Housing

Council Tax Payments

Updated: 10 September 2021, 4:30pm

We recognise that residents may still be struggling to pay their Council Tax bill.

The government has awarded local authorities a council tax hardship fund to help working age council tax support claimants. A payment of either £200 towards the council tax due for 2021/22 or less, if it will clear the 2021/22 account balance, has been awarded in respect of eligible accounts. Everyone eligible should have received a new council tax bill confirming the award.  

If you are having difficulties making your Council Tax payments you should contact the Revenues team and we may be able to change or extend your payment plan or provide a temporary payment deferral during this time.

You may also be entitled to claim a discount or exemption. Please see our Money off Council Tax pages for more details.

Council tax support may also be available if your income has reduced and you can find more details on our Help to pay council tax pages.

Due to the high service demands experienced by our Revenues team please contact us for advice by email in the first instance at alternatively call 01427 676566


Updated: 2 December 2020, 10am

Coronavirus – Understanding Universal Credit Arrangements

Details will be taken on trust from customers for the foreseeable period with no Fail to Attend actions or Sanctions being actioned. The crucial advice is that all UC claimants should make enquires via their journals, which is an area that is being substantially resourced and prioritised with colleagues being redeployed from all other areas of the service to support this work. This will allow the service centres to focus on processing and making payments to customers rather than answering phone queries.

Please visit the Universal Credit coronavirus webpage for further advice and support.

Please also be advised that Citizens Advice national Help to Claim UC helpline remains available to advise, guide and support new claimant.

Housing and Home Choices

Updated: 2 December 2020, 10am

Home Choices

This service is running as normal, for details of this service please see our Finding or staying in your home pages

If you need to contact the team please email or call 01427 676676.