Coronavirus (COVID-19)

During the current COVID–19 public health situation, the Council are working to ensure that all of our services continue to operate as much as practically possible whilst also carrying out our local government public service actions required of us by the Government in its COVID-19 approach. 

However, during this time our response to your request or issue may be slower than usual and we would ask you to bear with us. Thank you for your patience at this time.

The council office is now closed to ensure social distancing is carried out, please contact us only via the website, phone and email.

During these exceptional circumstances while we are dealing with and managing the COVID-19 pandemic, we anticipate there will be incidents where information/data and personnel will need to be transferred outside the normal data protection agreements currently in place. Please be assured that we will maintain the security of your data during this time and further information can be found in our COVID-19 (Coronavirus) Privacy Notice.

Latest updates to our services


 

Page updated: 19 August 2020, 11:45

Latest updates to council services

We have increased working from home for council staff and continue to provide our wide range of services. Details of any changes to our services as a result of the Coronavirus are listed below.

Council Offices

The council office is now closed to ensure social distancing is carried out, please contact us only via the website, phone and email. If you need to speak to the council for any reason please e-mail customer.services@west-lindsey.gov.uk or contact us via social media.

Council Tax

See our dedicated Coronavirus: Council Tax, Benefits & Housing page for up to date information.

Benefits

See our dedicated Coronavirus: Council Tax, Benefits & Housing page for up to date information.

Community Support

We are setting up a Community Hub to provide a link between those in need and the voluntary sector in order to ensure we are doing everything we can to support our communities.

Gainsborough Market

We want to support Gainsborough’s residents to be able to get the basic essentials they need.

Following recent advice from central government, we are inviting existing market traders that offer essential food or pet food items to stand at the market with no cost.

Latest advice states that market stalls that offer essential retail, such as grocery and food are permitted to trade as normal.

This is only open to existing traders who have already been vetted by West Lindsey District Council. For health and safety reasons, we ask that you erect your own stalls.

Visitors to the market are reminded to keep 2 meters apart and wash their hands thoroughly once they return home

Waste Collections

  • All waste services are currently running as normal.

See our dedicated Coronavirus: Waste, Recycling & Environment page for up to date information.

Business relief

Following the government’s announcements for support for business – we have yet to receive full details and of when and how grants will be accessed. Businesses will not need to apply for grants and they will be contacted by the local authorities.

See our dedicated Coronavirus: Business Support page for more and up to date information.

Business Support

Latest information on funding and resources for businesses affected by COVID-19 are available on the Business Lincolnshire website.

See our dedicated Coronavirus: Business Support page for more and up to date information.

New Regulations Requiring Businesses to Close

In line with Government Guidance relating to social distancing certain businesses should not be trading, please see the Government "Further businesses and premises to close" webpage to see who is allowed to trade.

If you believe a business is still trading, despite the Government guidance relating to the current coronavirus crisis, please report this using the 'Report a Business Trading' form.

If you would like any further advice please contact food.healthandsafety@west-lindsey.gov.uk

See our dedicated Coronavirus: Waste, Recycling & Environment page for more and up to date information.

Hackney/Private Hire

The Department of Transport (DoT) has provided an update on the status of taxi and private hire vehicles, advising that they can continue to work but only where absolutely necessary in light of the current government instruction to 'Stay at Home'.

See the dedicated Coronavirus: Licensing & Hackney/Private Hire page for more and up to date information.

Planning

Due to the Covid-19 pandemic, there may be delays in the time taken for determining planning applications.

See our dedicated Coronavirus: Planning & Building Control page for more and up to date information.

Building Control

The West Lindsey Building Control team are open for business as usual, for both new and existing applications, but are be working remotely.

From Monday 13 July 2020, we will be resuming daily site inspections (Monday to Friday).  We shall still be observing social distancing rules whilst on site.

See our dedicated Coronavirus: Planning & Building Control page for more and up to date information.

Licensing

Read the guidance and compliance advice for those businesses and other venues asked by the government to close as part of further social distancing measures. It is now an offence not to be closed.

See the dedicated Coronavirus: Licensing & Hackney/Private Hire page for more and up to date information.

Food Premises

Free advice to food business - Are you a food business and looking to diversify to provide take away food?

The Council is offering free advice and assistance to food businesses who want to do this due to Covid-19.

We have created some simple advice and guidance and our Food Team are available to help any businesses in relation to this. Please share this with any local food businesses you know, we want to help you get through this difficult period.

The Food Standards Agency have produced guidance for businesses on Food safety for delivery: hygiene and allergy advice for takeaways and food delivery businesses.

The Chartered Institute of Environmental Health have issued some Food Delivery and Takeaway Guidance.

Health and Safety

For advice and information on managing legionella risks, especially where water systems have not been used recently because of the current coronavirus crisis, please see the Health and safety for businesses webpage.

Housing & Home Choices

See our dedicated Coronavirus: Council Tax, Benefits & Housing page for up to date information.

Environmental Protection

The Environmental Protection Team are no longer undertaking routine monitoring visits due to the Covid-19 pandemic. If you are concerned by noise, please keep a record and this will assist us and help us to follow-up this matter after returning to normal. If your report relates to noise that is being produced by a gathering of people that you believe is aiding the spread of Covid–19, you must report this to the Police on 101.

See our dedicated Coronavirus: Waste, Recycling & Environment page for more and up to date information.

Lea Fields Crematorium

Except for the purpose of a funeral service taking place the crematorium and grounds are closed.

Our main aim is to minimise disruption and further upset for our families in this unprecedented time, however we are having to put additional measures in place, in line with government advice, to protect people.

You can contact us on phone 01427 676500 or email: crematorium@west-lindsey.gov.uk

Trinity Arts Centre

Following government advice, West Lindsey District Council has made the difficult decision to postpone all public performances and screenings with immediate effect at the Trinity Arts Centre.

Car parks

  • From 1 July 2020 all car parking charges have resumed.

Public Toilets

  • We have reopened a reduced number of WCs at each site in order to enable social distancing.

Leisure Centres

The swimming pool at the leisure centre in Gainsborough will be re-opening on 22 August 2020. There will only be lane swimming sessions and swimming lessons available, there will be no general/casual swim sessions, visit the West Lindsey Leisure Centre page on the Everyone Active website which gives details of the re-opening measures and how to access the everyone active app to book the lane swim sessions.

Both the West Lindsey Leisure Centre and the Market Rasen Leisure Centre are offering the gym, spin and dance studio as bookable sessions, via the everyone active app.

Council Meetings

All Council meetings have been cancelled until the end of April, except the Planning Committee which will run a minimal quorum committee, which requires 4 members. Any decisions will continue to be fully transparent and publicised, so that members of the public can hold us to account on what we are doing.

Events Cancelled

West Lindsey Community Awards

The Community Awards scheduled for 22 April has been postponed.

Planning Training for Parish Councils

The planning training for parish councils scheduled for 25 March has been postponed.

Chairman’s Charity Event

The Chairman’s Charity Event scheduled for 3 April has been postponed.

Lincolnshire County Council Services Update

Lincolnshire County Council are responsible for services including highways, schools, children’s centres and adult social care.

You can view their service update page here: www.lincolnshire.gov.uk/coronavirus


If you have been advised by your doctor or 111 to self-isolate because of an underlying health condition or because you feel unwell, please do not visit the Council offices.

If you need to speak to the Council for any reason ring us on 01427 676676, send us an email customer.services@west-lindsey.gov.uk, use social media or log onto our website.

This is a developing situation and the council will continue to update social media and this website with updates as we have them.