Big Bin Clear Out Service

1. This service allows residents to hire one of our big bins (either 1100 or 660 litres in size) for a period of one week, allowing residents to dispose of excess household waste, for example after a spring clean.
2. Wherever possible, residents are encouraged to reuse or recycle items, by using Charity Shops or Household Waste Recycling Centres.
3. This service is for residents only and does not extend to businesses. Businesses can subscribe to our commercial waste collection service and an online enquiry can be submitted by visiting our Commercial Waste Solutions page.
4. To request the big bin service please use the online form on the Big Bin Clear Out Service or call our Customer Services on 01427 676676.
5. The council will allow the resident to select a suitable date for delivery and collection of the bin.
6. In the unlikely event that the delivery/collection of the bin cannot take place on the date given, we will still ensure that we deliver/collect on the same working week. We shall notify you of any changes if this becomes necessary.
7. Please only use this service for the disposal of household waste. The resident must ensure that no items are placed within the bin(s) that are not allowed. Unacceptable and acceptable items are listed at the end of this document.
8. On collection of the bin, should any item be found in the bin, which is not allowed, the resident will be given the opportunity to remove it. If this isn’t possible, the bin will need to be emptied at a specialist disposal site, and you will be charged for this additional cost.
9. The resident will pay the hire fee at the time of booking using the online form or by debit/credit card if over the telephone or debit/credit/contactless card payments if in person.
10. We ask that the resident presents the bin for emptying no later than 7am on the morning of the agreed collection date, ensuring the council has clear access to the bin for collection. Please do not block the road or footpath.
11. The bin shall remain the property of the council.
12. You must not breach the terms of this agreement; this may result in the council having to terminate this agreement and no refund will be given. Unfortunately, if the bin is damaged due to misuse by the resident, a payment for the repair or replacement of the bin will be payable by the resident. A record will be made of the condition of the bin at delivery and collection times.
13. The council accepts no liability for any property damaged during delivery of the bin and during collection. It is the responsibility of the resident to choose a suitable  location for the bin, ensuring that the council have clear access for drop off and collection. The Council are not liable for damage caused to land or property, including but not limited to grass, driveways, personal property, cars, kerbs, garden beds, fences, carports, garages, houses, or other structures, during delivery or collection.
14. The resident must always keep the bin on their premises, ideally in a secure location.  We ask that bins are not moved to other locations without permission from the council. If neighbours wish to share the bin it must be agreed with the council in advance so the bin can be moved between the two properties. The bin must be returned to the property where the bin was delivered to for collection and be in the same area it was delivered to. Any agreement to share the bin, with a neighbour, is the responsibility of the residents, the council will not intervene in any disputes.
15. The resident must keep the bin away from any public land.
16. If the resident wishes to cancel the service, this must be done by 1pm on the working day before the arranged delivery. If the resident cancels on the delivery day no refund will be given.
17. Please ensure that the bin lid is closed for the bin to be collected, any bins with lids up will not be collected and an additional charge of £50 will be made to re-schedule the collection.

Unacceptable items are listed below:

• gas bottles
• hazardous waste, such as asbestos or batteries
• construction waste, such as brick rubble or plasterboard
• liquid waste, such as tins of paints or waste cooking oil
• electrical items
• garden waste or soil
• tyres
• mattresses
• clinical waste (including needles)

Acceptable items include:

• odd bits of wood
• plastic items, such as broken watering cans and buckets
• hose pipes
• broken deck chairs
• old shelving
• old garden tools
• empty tins of paint
• plastic plant pots
• pieces of garden trellis
• pop-up tents
• small pieces of carpets or rugs
• ornaments
• pictures and wall art
• old lever arch or box files
• old duvets and pillows
• old lampshades
• clothes airers
• old curtains and bedding
• blinds and fittings, such as rails
• linen baskets
• sauce pans and cooking utensils
• artificial Christmas trees
• plastic storage boxes and drawers
• washing up bowls
• cutlery trays
• wicker baskets
• cushions
• polystyrene packaging
• mops and brushes
• wooden items, such as drawers or broken dining chairs
• plant stands

Anything which is still in good condition should be donated to charity shops or for other re-use purposes.